Privacy Policy

1Introduction

FindMyTailor Tech Limited (RC 9813568) (“FindMyTailor”, “we”, “us” or “our”) operates a technology platform that connects customers with tailors and facilitates the ordering, production and delivery of customized garments. We recognize the importance of protecting the personal data and privacy of our customers, tailors/merchants, employees, contractors and other individuals whose personal data we process.

This Privacy Policy explains how FindMyTailor collects, uses, stores, shares and protects personal data when you use our website, mobile applications and related services. This Policy is intended to provide transparency regarding our processing activities and to inform you of your rights under applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023 (NDPA) and applicable regulatory requirements.

2Who we are

FindMyTailor Tech Limited is a company incorporated and operating in Nigeria. For the personal data processing activities described in this Policy, FindMyTailor will generally act as the Data Controller, meaning that we determine the purposes for which and the manner in which personal data is processed. For certain activities, third-party service providers may process personal data on our behalf.

3Who this policy applies to

This Policy applies to:

• customers who use the FindMyTailor platform;
• tailors/merchants registered on the platform;
• individuals who communicate with FindMyTailor;
• individuals whose information is provided in connection with an order;
• visitors to our website; and
• other individuals whose personal data we process in connection with our services.

Our services are intended for persons aged 18 years and above.

4Personal data we collect

Depending on how you use the platform, we may collect the following categories of personal data.

A. Customer information

• full name;
• telephone number;
• email address;
• account credentials;
• delivery information;
• location/GPS information where required for delivery;
• garment measurements;
• clothing preferences and specifications;
• photographs uploaded by the customer;
• order and transaction information;
• communications with FindMyTailor, relationship managers and tailors;
• reviews, ratings and feedback; and
• information necessary to process complaints or disputes.

B. Tailor/merchant information

• full name;
• telephone number;
• email address;
• passport photograph;
• business/residential address;
• utility bill or address verification information;
• National Identification Number (NIN);
• Bank Verification Number (BVN);
• bank/payment information;
• location information;
• business information;
• portfolio or profile information;
• order and transaction history;
• communications and customer feedback; and
• information required for verification, fraud prevention and regulatory compliance.

5Photographs and measurements

Customers may voluntarily upload photographs, including photographs of themselves, where necessary to communicate a garment style or tailoring requirement.

We may also collect detailed body measurements necessary to enable tailors to produce garments according to customer specifications. Such information will only be used for legitimate purposes connected with the requested tailoring service and related platform operations.

Users should not upload photographs or information relating to another person unless they have the appropriate authority or consent to do so.

6Location data

FindMyTailor may process location/GPS information for purposes including:

• facilitating delivery;
• confirming or verifying relevant addresses;
• supporting the location of tailors where necessary;
• coordinating delivery services; and
• improving the delivery experience.

Delivery services may involve third-party providers integrated with the platform, including Glovo, which may process location information in connection with delivery services.

7How we collect personal data

We may collect personal data:

• directly from you when you create an account;
• when you complete your profile;
• when you place or fulfil an order;
• when you communicate through the platform;
• when you upload photographs or measurements;
• when you make or receive payments;
• when you contact customer support;
• from verification documents supplied by tailors; and
• automatically through your use of our website or applications.

8Purposes of processing

We process personal data for purposes including:

• creating and managing accounts;
• matching customers with suitable tailors;
• facilitating orders;
• communicating with customers and tailors;
• facilitating garment production;
• processing payments;
• facilitating delivery;
• verifying tailor identities and addresses;
• preventing fraud and misuse;
• resolving complaints and disputes;
• providing customer support;
• improving our platform and services;
• sending marketing and promotional communications where permitted;
• complying with legal and regulatory obligations;
• maintaining business and transaction records; and
• protecting our rights, users and platform.

9Lawful basis for processing

Depending on the circumstances, FindMyTailor may rely on one or more lawful bases recognized under applicable data protection law, including:

• performance of a contract;
• compliance with a legal obligation;
• consent;
• legitimate interests, where applicable and where those interests are not overridden by the rights and freedoms of the data subject; and
• other lawful bases recognized under applicable law.

We will not rely on consent where another lawful basis is more appropriate.

10Customer–tailor information sharing

FindMyTailor facilitates communication between customers, relationship managers and tailors. The platform uses a three-way communication structure involving the customer, relationship manager and tailor. A tailor will not ordinarily receive the customer's direct telephone number or residential address where such information is not necessary for the tailoring service.

FindMyTailor will disclose only information reasonably necessary to facilitate the relevant service.

11Payments

Payments made through the platform are processed through Paystack. FindMyTailor does not intend to directly store customers' complete card details where those details are processed through Paystack. Payment and transaction information may be processed by Paystack and other relevant financial/payment service providers in accordance with their own legal and privacy obligations.

Paystack's current documentation states that, in its merchant relationship, the merchant acts as controller and Paystack as processor for relevant merchant personal data.

12Delivery services

FindMyTailor may integrate with third-party delivery providers, including Glovo, to facilitate delivery. Information necessary to fulfil a delivery request may be transmitted to the relevant delivery provider.

We will seek to limit information shared with third parties to information reasonably necessary for the service.

13Third-party service providers

We may engage third-party service providers for:

• payment processing;
• delivery;
• hosting and cloud infrastructure;
• communications;
• analytics;
• identity verification;
• security;
• customer support; and
• other services necessary to operate the platform.

Where a third party processes personal data on our behalf, we will take appropriate steps to ensure that the processing is governed by appropriate contractual and data protection arrangements.

14Marketing communications

FindMyTailor may send promotional and marketing communications about our services, offers, products and partnerships. Where consent is required, we will obtain it in accordance with applicable law.

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided or contacting us at legal@findmytailor.africa.

Opting out of marketing communications will not prevent us from sending essential service, transactional, security or legal communications.

15Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our services;
• maintain business and transaction records;
• comply with legal and regulatory obligations;
• resolve disputes;
• prevent fraud;
• establish, exercise or defend legal claims; and
• enforce our agreements.

Different categories of information may therefore have different retention periods.

Where an account is deactivated or deleted, we will delete or anonymize personal data that we no longer have a legitimate or legal reason to retain.

Information that must be retained by law, for legitimate business purposes, fraud prevention, dispute resolution or legal claims may be retained for the applicable period and securely deleted or anonymized thereafter.

FindMyTailor will maintain an internal Data Retention Schedule specifying the applicable retention periods for different categories of information.

16Account deactivation and deletion

Customers may deactivate or delete their accounts through the platform or by contacting us. Upon receipt of a valid deletion request, we will assess the information associated with the account and:

• delete information that is no longer required;
• anonymize information that may be retained for statistical or analytical purposes where appropriate;
• retain information where required by law or necessary for legitimate legal, fraud-prevention or dispute-resolution purposes; and
• restrict access to retained information to authorized personnel.

Deletion will not necessarily result in the immediate removal of every record where retention is legally or operationally required.

17Data security

FindMyTailor will implement appropriate technical and organizational measures designed to protect personal data against:

• unauthorized access;
• accidental loss;
• destruction;
• alteration;
• unlawful disclosure; and
• other unauthorized processing.

Access to personal data will be restricted according to legitimate business need and appropriate access controls. No electronic transmission or storage system can be guaranteed to be completely secure. Users should therefore also take reasonable steps to protect their account credentials and devices.

18Data subject rights

Subject to applicable law, individuals may have rights including:

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restriction of processing;
• the right to object;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent; and
• rights relating to automated decision-making where applicable.

Requests should be submitted to legal@findmytailor.africa. We may need to verify your identity before processing a request.

19Data breaches

FindMyTailor maintains procedures for identifying, assessing, responding to and documenting personal data breaches.

Where required by applicable law, we will notify the relevant regulatory authority and/or affected individuals within the applicable statutory timeframe.

20International data transfers

Although FindMyTailor currently operates in Nigeria, some third-party technology or service providers may process information outside Nigeria.

Where personal data is transferred outside Nigeria, FindMyTailor will take appropriate steps to ensure that the transfer is conducted in accordance with applicable data protection requirements.

21Cookies and technologies

Our website and applications may use cookies or similar technologies to support functionality, security, analytics and user experience.

Further information about cookies and applicable choices will be provided through our Cookie Policy or relevant consent mechanism where applicable.

22Complaints

If you have concerns about our handling of your personal data, please contact:

We encourage you to contact us first so that we can investigate and address your concern. You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

23Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be made available through our website or application.

24Contact us

For questions, requests or complaints concerning this Privacy Policy or your personal data:

FindMyTailor Tech Limited
www.findmytailor.africa
legal@findmytailor.africa